Insights
Is your Salesforce org actually accessible?
Salesforce is a powerful platform, and it can be used with a screen reader. But whether a blind or low-vision employee can actually do their job in your org depends heavily on how it is set up. The platform gives you the tools. The configuration is where accessibility is won or lost.
We use Salesforce with a screen reader every day, so this is not theory. Here is what we look at first.
Page layouts and Lightning pages
Cluttered pages with dozens of fields and components are exhausting to navigate non-visually. Clean, role-focused layouts help everyone and help screen reader users enormously. Put the fields people actually use where they can be found quickly.
Field labels and help text
Every field needs a clear label. Custom buttons and components need accessible names. Vague labels like "Field 1" or an icon with no text are dead ends for a screen reader.
Custom components
This is where accessibility most often breaks. Custom Lightning components and third-party AppExchange packages vary widely. A custom component built without accessibility in mind can make a whole workflow unusable, even if the rest of the org is fine.
Reports, list views, and keyboard use
Can key tasks be completed with the keyboard alone? Are list views and reports structured so they can be read in a sensible order? These everyday actions are where productivity is either enabled or quietly blocked.
The fix is usually configuration, not a rebuild
The encouraging part is that most Salesforce accessibility problems are configuration choices, not platform limitations. They can be fixed. The trick is knowing what to look for, which is far easier when the person reviewing it uses the same assistive technology your employee does.
If you want your org checked by people who work in Salesforce non-visually every day, let's talk.